You can Call or Text Oncor.
Call Oncor at 888-313-4747
The 800 number is to Oncor’s automated outage reporting system. When you call, you’ll also get an estimated time for power restoration. You will be asked to enter your phone number, or your ESI-ID number. The phone number you’ll need is the number you used when you enrolled for your electric service in Round Rock. The ESI-ID number is a 15 digit number found on your electricity bill. You can easily identify this number in that all of the ESI-ID numbers in Round Rock start with “1044372000…”
The automated phone system will take your submission of a power outage and will give you an estimated time for electric service to be restored in your area. In our experience, Oncor’s estimate is very conservative. They usually restore your power in a much shorter time frame then what is given over the phone. Usually but not always.
In the Round Rock area, all homes have Advanced Digital Meters which are programmed to automatically notify Oncor of the power outage in the area. So, when you call, it’s likely that Oncor is already aware of the power outage, though it is convenient to get the estimated time for the power to be restored by calling ONCOR.
Text Oncor
The Text Oncor Program is a 24 x 7 service that enables customers to use texting on a mobile phone for:
- Have your ESI ID and Zip Code available (you can find your ESI ID on your electricity bill) or, if your cell phone # is listed on your account, you won’t even need your ESI ID)
- Text ‘reg’ to 66267 (ONCOR)
- Reply to the text from Oncor with the last 7 digits of your ESI ID and/or the Zip Code associated with the ESI ID
YOU HAVE THE ABILITY TO OPT-OUT OR CANCEL YOUR PARTICIPATION IN ONCOR’S TEXT PROGRAM AT ANY TIME BY TEXTING “STOP” TO 66267 (ONCOR).
That’s all there is to it! To learn more about this service please review the FAQs.
Please be sure to read the Terms and Conditions for this service. MESSAGE AND DATA RATES MAY APPLY. MESSAGE FREQUENCY MAY VARY DEPENDING ON OUTAGE ACTIVITY.
Report a Power Outage or Electric Emergency in other Texas Areas
| CenterPoint | 800.332.7143 | Outage Map | |
| AEP Central | 866.223.8508 | Outage Map | Mobile Tools |
| TNMP | 888.866.7456 | ||
| AEP North (WTU) | 866.223.8508 | Outage Map | Mobile Tools |
| Sharyland Utilities | 800.545.4513 | Outage Map | Mobile Tools |